Rules of Use

LOCKIFY S.L.

1. SERVICE DESCRIPTION

1.1 LOCKIFY provides a fully automated storage service, intended exclusively for the storage of movable goods for personal or professional use.

1.2 The facilities include, among other features:

        •       video surveillance systems;

        •       electronic access control systems;

        •       fire detection and protection systems;

        •       ventilation and appropriate conditions for storage;

        •       shared auxiliary equipment (such as carts and ladders), when available.

1.3 The service is provided without on-site staff, through digital access and management systems.

2. ACCESS TO THE FACILITIES AND UNITS

2.1 The Client will have 24-hour access, 7 days a week, during the active prepaid service period, except in cases of interruption due to technical reasons, security measures, maintenance or force majeure. After the contracted period ends, access will be limited in accordance with the temporary exit access conditions set out in Section 7.

2.2 Access is granted exclusively through the systems enabled by LOCKIFY (mobile application, digital credentials, access codes, or equivalent means).

2.3 The Client is responsible for the confidentiality and proper use of their access credentials, as well as for the persons to whom they grant access.

2.4 LOCKIFY may grant temporary or courtesy access for viewing available units, with limited duration and at no cost, under the conditions communicated at the relevant time.

3. AUTHORIZED USE OF THE UNITS

3.1 The Units are intended exclusively for the storage of lawful movable goods.

3.2 The following activities are expressly prohibited:

        •       using the Unit as a workspace, residence or place of habitual stay;

        •       using the address of LOCKIFY as a registered office, tax address or postal address;

        •       carrying out commercial, industrial or professional activities within the facilities;

        •       manipulating, modifying or forcing locks, electrical systems or security systems.

3.3 The Client must maintain the Unit in appropriate conditions of order, cleanliness and safety.

4. PROHIBITED GOODS

For reasons of safety, hygiene and regulatory compliance, it is prohibited to store, among others:

        •       food, perishable products or items susceptible to decomposition;

        •       liquids of any kind;

        •       flammable, explosive, toxic, corrosive or hazardous substances;

        •       fuels, oils, chemicals or gases;

        •       objects capable of generating odors, vapors or contamination;

        •       animals, plants or any living beings;

        •       weapons, ammunition or materials whose possession is illegal or restricted;

        •       cash, securities, financial instruments or means of payment;

        •       works of art, antiques or items of special value;

        •       any other goods that are not suitable for safe storage.

The use of electrical outlets or power connections is strictly prohibited.

5. RESPONSIBILITY FOR STORED GOODS

5.1 The Client is the sole party responsible for the goods stored, including their nature, legality, condition and packaging.

5.2 LOCKIFY does not know or control the contents of the Units and assumes no responsibility for the Client’s goods, except in the cases expressly provided for in the Service Agreement.

5.3 The Client shall be liable for any damage caused to the facilities, other units or third parties as a result of the stored contents or improper use of the service.

6. INSURANCE

6.1 The service includes basic insurance coverage, as indicated in the Service Agreement.

6.2 If the value of the stored goods exceeds the basic coverage limit, the Client must arrange extended coverage.

7. END OF CONTRACTED PERIOD AND ACCESS RESTRICTIONS

7.1 At the end of the contracted prepaid period, the Client’s regular access to the storage unit ends and access becomes limited.

7.2 During the two-day exit period following the end of the contracted period, the Client may:

·      extend the service through the LOCKIFY application in order to continue using the unit; or

·      use the one-time exit access to remove the stored goods.

7.3 If the service is not extended, access to the unit will be blocked once the two-day exit period has expired.

7.4 After the unit has been blocked, the Client may restore access by extending the service or by contacting LOCKIFY support for assistance.

7.5 If the Client extends the service after the previous contracted period has ended, the new service period will start from the original end date of the previous period.

7.6 The expiry of the contracted period does not result in automatic renewal or an automatic charge. Failure to extend the service does not constitute non-payment and does not create an obligation to pay for a new service period.

7.7 Where any amounts already due under the Service Agreement remain unpaid, LOCKIFY may block or suspend access in accordance with the applicable contractual terms.

8. OPENING OF UNITS AND UNCOLLECTED GOODS

8.1 LOCKIFY may access the Unit in the following situations:

• emergency or risk to persons or facilities;
• reasonable indications of a breach of these Rules of Use;
• where goods remain in the Unit after the contracted period and the applicable exit period have ended, where access is reasonably necessary for the management or security of the Unit or the facilities;
• unpaid amounts already due under the Service Agreement;
• legal or administrative request.

8.2 Goods may be transferred to a secure area, and any resulting costs will be borne by the Client.

8.3 The end of the exit period does not by itself mean that the stored goods are abandoned. If the goods remain in the Unit after the contracted period has ended, LOCKIFY may require the Client to remove them and may take the measures provided for in the Service Agreement and applicable law. Goods may only be treated as abandoned in accordance with applicable law.

9. COMMON AREAS AND COEXISTENCE

9.1 The Client must respect common areas and the rights of other users.

9.2 The following actions are prohibited:

        •       obstructing corridors, access routes or emergency exits;

        •       generating noise, dirt or disturbances;

        •       improper use of shared equipment or facilities.

10. COMMUNICATIONS AND SUPPORT

10.1 Communications with LOCKIFY shall preferably be carried out through digital means.

10.2 Support channels and service hours will be published on the website or in the application.

11. MODIFICATION OF THE RULES OF USE

11.1 LOCKIFY may modify these Rules of Use for legal, technical or operational reasons.

11.2 Any modifications will be communicated to the Client and will enter into force as provided for in the Service Agreement.

12. BREACH

Failure to comply with these Rules of Use may result in:

        •       suspension of access;

        •       termination of the Service Agreement;

        •       adoption of appropriate legal actions and claims for damages.