Cancellation and Refund Policy

LOCKIFY S.L.

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1. Purpose

This Cancellation and Refund Policy explains how service cancellations and refunds are handled by LOCKIFY S.L. and complements the Service Agreement and other applicable legal documents.

2. Service Duration and Extension

The service is contracted for a fixed prepaid period selected by the Customer.

The contracted period does not renew automatically, and no action is required from the Customer to prevent a new charge.

If the Customer wishes to continue using the service after the end of the contracted period, the Customer must expressly extend the service through the LOCKIFY mobile application.

3. Prepaid Service Periods

Lockify offers pricing plans based on fixed service periods, including promotional discounts for longer commitments.

When a Customer selects a multi-month plan, the applicable discount is granted in exchange for advance payment for the entire selected period.

4. Refund Policy

Except where required by applicable law, payments already made are non-refundable.

No full or partial refunds will be provided for:

early termination of the service by the Customer;
unused time remaining in the contracted period;
reduced use of the storage unit during the contracted period.

5. Service Availability

The Customer retains the right to use the storage unit throughout the prepaid service period, unless otherwise provided in the Service Agreement.

After the end of the prepaid period, any temporary exit access or other access conditions shall be governed by the applicable Rules of Use.

6. Exceptions

Lockify may issue refunds where:

required by applicable law;
a billing error has occurred;
a duplicate payment has been processed;
Lockify expressly approves a refund on an exceptional basis.

Any approved refund will be processed using the original payment method whenever reasonably possible.

7. Changes to this Policy

Lockify may update this Cancellation and Refund Policy from time to time. The current version will be available on the website and/or in the mobile application.

8. Related Documents

This Policy should be read together with: