Cancellation and Refund Policy

LOCKIFY S.L.

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1. Purpose

This Cancellation and Refund Policy explains how service cancellations and refunds are handled by LOCKIFY S.L. and complements the Service Agreement and other applicable legal documents.

2. Service Cancellation

Customers may cancel the service at any time through the Lockify mobile application or by contacting support.

Cancellation prevents future renewals of the service but does not automatically entitle the Customer to a refund of amounts already paid.

3. Prepaid Service Periods

Lockify offers pricing plans based on fixed service periods, including promotional discounts for longer commitments.

When a Customer selects a multi-month plan, the applicable discount is granted in exchange for advance payment for the entire selected period.

4. Refund Policy

Except where required by applicable law, payments already made are non-refundable.

No full or partial refunds will be provided for:

early termination of the service;
unused time remaining in the contracted period;
voluntary cancellation by the Customer;
reduced use of the storage unit during the contracted period.

5. Service Availability

Cancellation of the service does not affect the Customer’s right to use the storage unit until the end of the prepaid period, unless otherwise provided in the Service Agreement.

6. Exceptions

Lockify may issue refunds where:

required by applicable law;
a billing error has occurred;
a duplicate payment has been processed;
Lockify expressly approves a refund on an exceptional basis.

Any approved refund will be processed using the original payment method whenever reasonably possible.

7. Changes to this Policy

Lockify may update this Cancellation and Refund Policy from time to time. The current version will be available on the website and/or in the mobile application.

8. Related Documents

This Policy should be read together with: